![]() ![]() If you have any issue concerning online banking contact their costumer service. It may take few days until you can access it. After that you’ll be ready to start using online features. You’ll be asked to insert you social security number, date of birth and to create a new username and password. Enter your account number and type that must be chosen between: Checking, Savings, Loan or Certificate. In the same area as the login rectangle, click on “Sign-Up”. If you are an IBC client but still does not have an online banking account, don’t worry! It’s super easy to enroll. With IBC online banking you’ll be able to: ![]() Click on “GO” and you’ll be redirected to another page where you must fill in with your password. All you have to do is locate the rectangle in the upper left side of the page and enter your user ID in order to complete the login. When 'HSBC' shows on the screen, enter the code from your device and select 'Trust this browser'.If you have an IBC online banking you can have access to all the online features right in their homepage. Open your physical Security Device, press the green button to get a verification code.Choose 'Generate code using my physical Security Device' once you've logged on.Go to online banking, enter your username, then select 'Log on with security code'.If you haven't activated Digital Authentication or wish to continue using a physical Security Device Select 'Trust this browser' to complete.Choose 'SMS/text to mobile phone number' and we'll send a verification code via SMS to the mobile phone number you've registered with us.Go to online banking, enter your username, scan the QR code to log on using mobile banking, then select 'Approve'.If you've activated Digital Authentication To keep your account safe, we suggest that you only do so with browsers on your personal device, and that you avoid logging on to online banking on a public computer. You can set your preferred browser as a 'trusted browser' so you don't have to complete the verification process every time you log on to online banking. If you do forget your password, you can reset it online. You should also avoid using personal information to set your log on credentials as such information can be easily retrieved from software and websites you use frequently (such as social media platforms and forums). Avoid passwords that are easy to guess, such as sequential or identical letters / numbers, 'qwerty' or other common words and phrases. To protect your account and personal information, do not use the same password you use for account transactions or other online accounts. Other special characters will not be accepted. You may also include special characters such as underscore (_), hyphen (-), apostrophe (') and period (.). It should be 8-30 characters long, and must contain both numbers (0-9) and letters (A-Z, a-z). Password: The secret word, phrase or code you use to log on to online banking.It should be 5-15 characters long, and you can use a combination of numbers (0-9), upper and lower case letters (A-Z, a-z), and special characters such as underscore (_), hyphen (-), apostrophe (') and period (.). Your username should be unique and different from the usernames you use on other websites. Username: The name you use to log on to online banking.These will help us verify your identity if you need to reset your log on credentials. You'll also need to set security questions and memorable answers. To set up your online banking profile, you'll need to create a username and a password. Select the Register for digital banking button. If you already hold an HSBC China bank account, you can use your debit card number or phone banking number to activate online banking easily. To register for mobile and online banking as a new client you will need a valid CIBC debit or credit card. You can also manage all your HSBC China accounts under your name in one go via online banking. Once you've completed the registration, we will only notify you via HSBC Online or Mobile Banking so you can download a digital notification instead of receiving a physical copy, unless otherwise stipulated or specifically requested. Tick the checkbox to confirm you have accepted the terms, then continue the process. Go to the registration page and read the Terms and conditions and Privacy policy. ![]() 1. Read and acknowledge the terms and conditions
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